Call Center Planning Software

它使用行业标准Erlang-B和ErlangC traffic models to answer questions like: How many agents do I staff at each call center given different call volumes? What will be the average wait time for a caller? What is the probability that a caller will have to wait to get serviced? It is easy to use and does not require knowledge of complex queuing theory. The functionality used within the Call Center Planning app also applies to many other cases, such as grocery checkout counters, highway toll booths, and airline check-ins.